Resolution

Complaints Process

We put our customers at the heart of everything we do – and that means listening to you to constantly improve our service and product offerings. If you’re dissatisfied in any way, we would like to hear about it.

Personal Details

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Email Us

You may also submit your complaint in writing and email it to us at complaints@commrisk.co.za, alternatively, you can leave your contact details and provide the information requested by following this link https://www.commrisk.co.za/contact-us/ and we will make contact with you.

Your complaint must include the following:


  • Policy number and/or claim number
  • First name
  • Last name
  • Contact number
  • Email address
  • Details about your complaint, including all important facts
  • Copies of all relevant documentation (previous correspondence, letters, quotations, proof of any losses incurred, etc.)
  • Your preferred solution

Commrisk Insurance Brokers Complaints Resolution

The Complaints Resolution Process

  • Once your feedback or complaint has been received, it will be allocated to one of our Customer Care Consultants.
  • A letter of acknowledgement confirming receipt will be sent to you within two business days.
  • The Customer Care Consultant will investigate and liaise with the necessary departments to resolve your complaint.
  • You will be notified of the outcome in writing within 4 weeks.